Support Center is a powerful PHP ticket system designed to help businesses deliver professional customer support without relying on expensive third-party platforms. Built on the CodeIgniter framework, this self-hosted solution gives you complete control over your support workflow, customer data, and branding.
Whether you run a SaaS company, digital agency, or any customer-facing business, this ticket system provides the infrastructure to organize, track, and resolve support requests efficiently. The integrated knowledge base reduces ticket volume by helping customers find answers themselves, while the optional payment gateway lets you monetize premium support tiers.
Security is built into every layer of this PHP ticket system:
This PHP ticket system is ideal for software companies offering customer support, web agencies managing client requests, SaaS platforms needing an internal help desk, or any organization that wants to professionalize their support operations without monthly SaaS fees.
The payment integration makes it especially valuable for businesses offering tiered support plans—charge for priority support, extended hours, or dedicated account management directly through your support portal.
Yes. The system supports guest ticket creation. However, this feature can be disabled from the admin panel if you prefer all users to register before submitting requests.
Yes. The system supports email piping via IMAP, allowing customers to create and reply to tickets directly from their email client without logging into the portal.
Absolutely. The built-in payment system integrates with PayPal, 2Checkout, and Stripe. You can create subscription plans that add premium time to user accounts and even require premium status to submit tickets.
Yes. The entire system is translation-ready with only three files to edit. It supports any UTF-8 language including RTL languages, and includes a built-in language switcher for users.
The system uses prepared SQL statements, CSRF tokens, XSS HTML filtering, bcrypt password encryption, Google reCAPTCHA, and brute force protection. It is built on the CodeIgniter framework which is widely tested and maintained.
Deploy a professional customer support platform with this advanced PHP ticket system. Manage support requests, build a searchable knowledge base, and even monetize premium support plans—all from one secure, self-hosted solution.Full-featured ticket management with categories and assignmentsIntegrated knowledge base with related article suggestionsOptional payment system for premium support plansEmail piping support for ticket creation via emailEnterprise-grade security with CSRF, XSS, and SQL injection protection
