Product Overview
A self-hosted support ticket system gives you complete ownership of your customer service infrastructure. This PHP script combines a full-featured help desk, live web chat, knowledge base, and payment processing into one unified platform — all running on your own server.
Whether you run a hosting company, SaaS product, or any service-based business, this support ticket application centralizes every customer interaction. Tickets created via web forms, emails, or live chat are managed from a single dashboard. The step-by-step web installer gets you up and running in minutes with no programming knowledge needed.
Key Features
- Live Web Chat: Allow customers to chat with your support agents in real time directly from your website.
- Email Ticket Piping: Support tickets are automatically created when customers email you, and replies sent to the ticket email are logged back into the system.
- Knowledge Base: A searchable article library that proactively suggests relevant help articles when a visitor opens a ticket, helping reduce unnecessary support requests.
- Single Sign-On (SSO): Link your existing user authentication so customers can log in with their current service credentials.
- PayPal Payment Integration: Attach custom payment amounts to tickets for hosting fees, maintenance charges, or any billable service.
- Proactive Search: Intelligent search engine finds relevant knowledge base articles even when users make spelling errors.
- Custom Fields by Category: Define ticket fields tailored to specific categories — add or remove fields per category as needed.
- Social Login: Users can sign in via Envato, Google, Facebook, Twitter, LinkedIn, GitHub, or Yahoo.
- Automated Ticket Assignment: Set rules that automatically assign incoming tickets to the right team member, acting as a virtual supervisor.
- GDPR Compliance: Built-in GDPR settings you can enable with a single toggle.
- Work Logs: Support staff can log time spent on tickets and view complete work history in ticket details.
- Admin Notes: Add internal notes to tickets or customer profiles visible only to your team.
- Automatic Ticket Closure: Configure tickets to close automatically after a set period of inactivity.
- Multi-Language Support: Run the admin panel and customer-facing site in different languages.
- Custom Themes & Colors: Choose from multiple themes and color schemes, with automatic updates adding new designs over time.
- Secure File Uploads: Uploaded files are restricted — only the uploading user and administrators can access them, with no direct download links for others.
- User Feedback System: After ticket resolution, users receive an email with like/dislike buttons that link to a detailed feedback form.
- Timezone Awareness: The system automatically detects each user’s timezone based on IP, so customers and administrators each see times in their own zone.
- Advanced Security: File upload protection, CSRF protection, brute-force defense, automatic admin login failure recalculation, and manual or automatic IP blocking.
- Admin Notifications: Choose between email notifications or on-screen alerts — or both.
- Announcements & Notifications: Create time-bound announcements visible to visitors, admins, or both.
- Customizable Email Templates: Edit pre-built email and canned message templates to match your brand voice.
- Role-Based Access Control: Create custom user roles and permission groups with full control over what each group can access.
- Custom Admin Menus: Build additional navigation menus through the admin panel.
- Multiple Text Editors: Choose your preferred rich text editor for composing tickets and articles.
- Envato API Integration: Verify product codes and support durations automatically, and offer one-click Envato login.
- Automatic Updates: Receive update notifications with details and apply them with a single click.
Benefits
- Full ownership: Self-hosted means your data stays on your server — no monthly platform fees or vendor lock-in.
- Faster response times: Live chat and automated ticket routing help you resolve issues sooner.
- Lower ticket volume: The knowledge base and proactive search guide users to answers before they open a ticket.
- Professional image: Custom themes, branded email templates, and a polished admin panel reflect well on your business.
- Scalable: Add custom fields, roles, and menus as your support operation grows.
- Secure by design: Multiple layers of protection keep customer data and file uploads safe.
How It Can Be Used
This support ticket system is ideal for hosting providers, software companies, agencies, and any business that handles customer inquiries regularly. Use it to manage technical support requests, track billing issues, collect customer feedback, and build a public knowledge base — all from one dashboard. The live chat feature is especially useful for real-time troubleshooting, while email piping ensures no customer message is ever lost.
Specifications
- Type: PHP Script — self-hosted support ticket application
- Installation: Step-by-step web installer, no programming required
- Payment: PayPal integration with customizable ticket-based charges
- Security: CSRF protection, brute-force defense, IP blocking, secure file access
- Compliance: GDPR-ready configuration
- Integrations: Social login (Google, Facebook, Twitter, LinkedIn, GitHub, Yahoo, Envato), Envato API verification
- Localization: Multi-language support with separate admin/site languages
- Updates: Automatic update system with one-click installation
Why Choose This Product?
Unlike cloud-based help desk tools that charge recurring fees and store your data on third-party servers, this self-hosted solution puts you in complete control. You own your customer data, you choose your hosting, and you can customize every aspect of the system. The combination of live chat, knowledge base, email piping, payment processing, and SSO in a single package makes it a comprehensive alternative to stacking multiple SaaS tools.
Frequently Asked Questions
Conclusion
If you want a powerful, self-hosted support ticket system that grows with your business, this script delivers everything you need out of the box. From live web chat and automated ticket routing to GDPR compliance and multi-language support, it covers the full spectrum of modern customer service. Install it today and take back control of your help desk.
