MinervaKB is a feature-rich WordPress knowledge base plugin designed to help businesses, SaaS companies, and support teams create professional documentation centers that customers actually use. Instead of drowning in support emails, empower your users to find answers instantly through intelligent search, well-organized articles, and a seamless browsing experience.
Whether you run a WooCommerce store, manage a SaaS product, or operate a membership site, MinervaKB gives you the tools to centralize your documentation, track what content resonates, and handle support requests—all from within WordPress.
The plugin includes an intuitive Ajax live search that delivers instant results as users type, reducing friction and helping visitors find answers faster. You can search articles and topic pages, filter by tags, and customize topic and article order with simple drag-and-drop controls.
Understand how your knowledge base performs with a built-in analytics dashboard. Track weekly and monthly views, monitor likes and dislikes in graph form, and use research analysis to see which users were surveyed and what results they received. This data helps you identify content gaps and improve your documentation over time.
MinervaKB includes a complete support ticketing system. Accept guest tickets from non-registered visitors and logged-in user tickets. Assign support staff and managers, manage ticket workflows, and keep all support communication organized in one place.
Seamlessly integrate your knowledge base with WooCommerce to provide product-specific documentation, setup guides, and troubleshooting articles. Elementor widgets let you design beautiful knowledge base pages visually, while Gutenberg compatibility ensures flexibility with the block editor.
Restrict access to articles based on user roles. Show login forms and teaser content to unregistered users, making this plugin ideal for membership sites and premium documentation portals.
Choose from over 1000 Google Fonts with flexible loading options, apply icons to topics and articles from a library of over 600 icons, and customize colors and typography to match your brand. Home page layouts support box or list views with 2, 3, or 4 columns. Breadcrumbs, pivot tables of contents, and custom slugs improve navigation and SEO.
By deploying MinervaKB, you reduce repetitive support tickets, improve customer self-service rates, and gain actionable insights into what your users need. The analytics dashboard reveals which articles are most helpful and which need improvement. The integrated ticket system ensures no support request falls through the cracks, while content restriction lets you gate premium documentation for paying members.
MinervaKB works well for SaaS documentation sites, WooCommerce product support centers, internal company wikis, membership knowledge portals, and customer help desks. Use it to publish getting-started guides, troubleshooting articles, API documentation, FAQ pages, and product manuals—all organized into searchable, navigable topics.
MinervaKB combines the functionality of multiple plugins—knowledge base, FAQ manager, support ticketing, and analytics—into one cohesive solution. It is built for speed, supports modern page builders, and offers the flexibility needed for both public help centers and private documentation portals. With unlimited domain usage under a GPL license, it is a cost-effective choice for agencies and multi-site owners.
Does MinervaKB work with WooCommerce?
Yes. MinervaKB includes WooCommerce integration, allowing you to connect knowledge base articles with your store products.
Can users submit support tickets without registering?
Yes. The plugin supports both guest tickets and tickets for registered users.
Is MinervaKB compatible with Elementor?
Yes. MinervaKB includes Elementor widgets so you can build knowledge base pages visually.
Can I restrict content to certain user roles?
Yes. You can restrict access to articles based on user role and display login forms or teasers to unregistered users.
Does the plugin support multiple languages?
Yes. MinervaKB is translation and WPML ready, with RTL support included.
MinervaKB is a complete WordPress knowledge base plugin that helps you build a professional, searchable documentation center while reducing your support burden. With powerful search, analytics, ticketing, and deep WordPress integration, it is an essential utility for any site that values customer self-service and support efficiency.
Transform your WordPress site into a powerful self-service support hub with MinervaKB. This comprehensive knowledge base plugin delivers fast Ajax live search, built-in analytics, and a full support ticket system—all designed to reduce support workload and improve customer satisfaction. Intuitive Ajax live search with multiple theme options Analytics dashboard tracking views, likes, and dislikes Integrated support ticket system for guests and users WooCommerce and Elementor integration Content restriction by user role Translation and WPML ready with RTL support
From multipurpose themes to niche templates
