FAST WordPress Support Ticket Plugin – Unlimited

Product Overview

Deliver exceptional customer service without the complexity. FAST is a comprehensive WordPress support ticket plugin that brings a professional, chat-like support system directly to your website. Whether you are a theme author on Theme Forest supporting 20,000+ customers or a WooCommerce store owner handling daily inquiries, FAST provides the tools you need to manage support efficiently.

Unlike other solutions that require numerous add-ons, FAST is an all-in-one package. It is built to be fast, secure, and easy to use, ensuring your customers stay satisfied and your team stays organized.

Key Features

• Unlimited Scalability: No limits on support tickets, agents, or client accounts. Grow your business without upgrading your plugin.
• Advanced Ticket Management: Assign tickets automatically to available agents, search through history easily, and attach files or images to conversations.
• Customizable Fields: Tailor the ticket creation process by adding custom fields to gather exactly the information you need from customers.
• Saved Answers: Speed up responses by saving and reusing common answers for frequent questions.
• Internal Comments: Add private notes visible only to your agents, keeping customer-facing conversations clean and professional.
• Secure Fields: Store sensitive ticket information externally using secure field options for enhanced data protection.
• Automatic Closing: Set time periods for tickets to close automatically, keeping your queue fresh and manageable.
• Favicon Counter: Instantly see if new tickets require attention with a visual counter on your browser tab.

Envato and WooCommerce Integration

FAST is particularly powerful for digital product sellers. It offers dedicated modes for different e-commerce platforms:

• Envato Marketplace Mode: Link your Envato account to verify purchases automatically. Customers can log in using their Envato credentials, and you can view their support period status directly within the ticket system.
• WooCommerce Mode: Allow customers to create tickets directly from their order history. A “My Orders” button makes it easy for buyers to select the specific product they need help with, streamlining the support process for physical and digital goods.

Stay Connected with Smart Notifications

Never miss a critical customer inquiry. FAST keeps your team in the loop with multiple notification channels:

• Email Notifications: Both customers and agents receive instant emails when tickets are created, updated, or assigned.
• Slack Notifications: Post updates directly to your team’s Slack workspace for real-time collaboration.
• Email Piping: Respond to tickets directly from your email client, making support accessible even when you are away from the dashboard.

Easy to Customize and Translate

FAST comes with 10 beautiful color schemes to match your brand identity. The interface is fully translatable via .PO files, allowing you to support customers in their native language. It runs on a single WordPress page and is compatible with any theme, ensuring a seamless integration into your existing site structure.

Why Choose FAST?

We use FAST to support our own 20,000+ customers, which means you are getting a battle-tested, reliable solution. By keeping customers on hold to a minimum and providing quick, organized responses, FAST helps you build trust and improve customer satisfaction. It is the ultimate utility for any WordPress site looking to professionalize its customer support.