The Support Ticket Management System for WordPress converts your existing WordPress site into a fully functional customer support ticket management platform. Whether you run a small business or a large enterprise, this plugin provides the tools you need to manage customer support requests efficiently and professionally. Built with flexibility in mind, it eliminates the need to pay per agent for expensive help desk services, giving you a cost-effective solution that scales with your business.
Manage all customer support requests from a single, intuitive interface. The ticket management system is designed to work for any company regardless of size, providing a structured workflow for handling support inquiries from submission through resolution.
Create an unlimited number of agents, agent administrators, and agent groups without restrictions or additional costs. Unlike many commercial help desk services that charge per agent, this plugin lets you assign as many team members as you need without increasing your expenses.
Visualize all your support data with graphical representations of reports and statistics. Track metrics across tickets, agents, groups, feedback, ratings, and customers. The visual dashboards help you analyze your support performance and identify areas for improvement at a glance.
Organize your support team by creating agent groups mapped to specific ticket topics. Assign tickets to agent groups or group administrators for streamlined allocation. Create groups for different departments and map them to ticket topics for faster, more organized processing.
Once a ticket is resolved, automatically send an email to the user requesting feedback on the support they received. Customers can leave a rating and a feedback comment, giving you valuable insight into the quality of your support service.
Multiple email notifications are sent directly from the plugin at various stages of the ticket lifecycle. Both site administrators and ticket creators receive notifications at key points of interaction. All email templates and settings can be configured from the plugin’s settings panel.
The package includes comprehensive documentation covering all features and setup steps, accompanied by appropriate screenshots. If you have questions during installation or configuration, the documentation serves as a complete reference guide.
This plugin is ideal for any WordPress site that needs to provide customer support through a structured ticketing system. Use it to handle technical support inquiries, service requests, billing questions, general customer inquiries, or any situation where you need to track and manage communication with your customers in an organized way.
Yes. You can create an unlimited number of agents, agent administrators, and agent groups without any restrictions or extra expenses.
Yes. Multiple email notifications are sent directly from the plugin at various stages of the ticket process. Notifications go to both site administrators and ticket creators, and all emails can be configured in the settings panel.
Yes. Once a ticket is resolved, you can send an email to the user asking for feedback. The user can leave a rating and a feedback comment.
The plugin provides graphical representations of all reports and data, including statistics on tickets, agents, groups, feedback, ratings, and customers.
Yes. A detailed documentation is included in the package with all features and steps accompanied by appropriate screenshots.
The Support Ticket Management System for WordPress gives you everything you need to deliver professional customer support directly from your WordPress site. With unlimited agent support, powerful reporting, automated notifications, and a built-in feedback system, you can streamline your support workflow without the overhead of expensive third-party help desk services.
Transform your WordPress site into a fully functional support ticket management system. Create unlimited agent accounts, visualize reports graphically, and streamline customer support with automated email notifications and user feedback.Unlimited agent accounts, agent administrators, and agent groupsGraphical representation of all reports and ticket dataUser feedback and rating module for resolved ticketsAutomated email notifications at every ticket stageGPL license with unlimited domain usageLifetime updates and clean, virus-free files
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